Warranty Policy
This Warranty Policy explains the warranty coverage applicable to products purchased from bongsuppliesau.com. It outlines the scope of coverage, exclusions, claim procedures, and limitations relating to product warranties.
This policy is intended to clarify how warranty-related matters are handled and should be read together with our other policies.
Warranty Coverage
bongsuppliesau.com provides a limited warranty covering manufacturing defects in materials or workmanship under normal and intended use.
This warranty applies only to products purchased directly from bongsuppliesau.com and is valid only for the original purchaser. Warranty coverage begins on the date the product is delivered to the customer.
What Is Covered
If a product is determined to have a manufacturing defect, a suitable resolution may be provided following review and verification.
Examples of issues that may be covered include:
- Defects in materials or construction that existed at the time of delivery
- Structural faults caused by manufacturing processes under normal use
- Defects confirmed to result directly from production or assembly issues
All warranty claims are evaluated based on the information and evidence provided.
What Is Not Covered
This warranty does not cover damage or issues resulting from:
- Normal wear and tear
- Improper use, misuse, or abuse
- Accidental damage, drops, impacts, or breakage
- Improper cleaning, maintenance, or storage
- Failure to follow product care or usage instructions
- Modifications, alterations, or repairs carried out by the customer or third parties
- Damage caused by negligence after delivery
- Cosmetic differences that do not affect the product’s functionality
Glass products are fragile by nature. Breakage or damage caused after delivery is not considered a manufacturing defect.
Shipping-Related Damage
Damage that occurs during transportation is not covered under this Warranty Policy.
Such issues are handled in accordance with our Shipping and Returns or Resend Policy. Customers are advised to inspect products promptly upon delivery and report any visible shipping damage as soon as possible.
Warranty Claim Timeframe
Warranty claims must be submitted within a reasonable period after the issue is discovered.
Claims submitted long after delivery, or after extensive use of the product, may not be eligible for warranty consideration.
Warranty Claim Requirements
To support a warranty claim, customers may be required to provide:
- Proof of purchase
- Clear photos or videos showing the reported issue
- A description of how and when the issue occurred
Incomplete or insufficient information may delay or prevent warranty assessment.
Assessment and Resolution
All warranty claims are reviewed to determine whether the reported issue falls within the scope of this Warranty Policy.
If a claim is approved, a suitable resolution will be offered based on the nature of the defect and product availability. Resolutions may include replacement of the product or affected part, repair, store credit, or another appropriate outcome consistent with this policy.
Non-Transferability
This warranty is non-transferable and applies only to the original purchaser. Products obtained through resale, unauthorized sellers, or third-party marketplaces are not covered under this Warranty Policy.
Warranty Limitations
This Warranty Policy applies only to defects arising from normal and intended use of the product.
We do not guarantee that products will be free from defects beyond the scope of this limited warranty. No additional warranties, express or implied, are provided except as required under applicable law.
Nothing in this Warranty Policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable Australian consumer laws.
Policy Updates
We reserve the right to update, amend, or replace this Warranty Policy at any time.
Any changes will become effective once posted on this page. Customers are encouraged to review this policy periodically.
Contact Us
If you have any questions about this Warranty Policy, please contact us:
By email: [email protected]