Order Tracking Policy

This Order Tracking Policy explains how order tracking works on bongsuppliesau.com, including when tracking information is provided, how to use it, and what to do if tracking information is unavailable or unclear.

This policy is intended to help customers understand the tracking process and manage delivery expectations.

Order Dispatch and Tracking Availability

Once an order has been processed and dispatched, tracking information will be generated by the courier.

After dispatch:

  • A shipping confirmation email will be sent
  • A tracking number will be included in the confirmation
  • Customers may also log in to their account to view order status

Tracking information is not available before an order has been dispatched.

How to Track Your Order

Customers can track their order using the tracking number provided in the shipping confirmation email.

Tracking updates are managed by the courier and may include information such as:

  • Dispatch confirmation
  • In-transit updates
  • Arrival at local facilities
  • Out for delivery status
  • Delivery confirmation

Tracking updates may not appear immediately and can take time to become visible in the courier’s system.

Tracking Updates and Delays

Tracking information is provided by third-party couriers and is updated according to their systems.

Delays in tracking updates may occur due to:

  • Courier processing times
  • Public holidays or weekends
  • High shipping volumes
  • Weather conditions or unexpected events

Temporary gaps or pauses in tracking updates do not necessarily indicate a lost parcel.

Delivery Attempts and Collection

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel in a secure place if permitted
  • Take the parcel to a local post office or collection point
  • Leave a notification card with collection instructions

Customers are responsible for monitoring tracking updates and collecting parcels within the time frame specified by the courier.

Failure to collect a parcel may result in return or additional handling fees.

Tracking Shows Delivered but Parcel Not Received

If tracking information indicates that a parcel has been delivered but the customer has not received it:

  • Customers should first check their delivery location and surrounding areas
  • Customers should confirm whether the parcel was left in a secure place
  • Customers should contact the courier directly for further information

If the issue cannot be resolved with the courier, customers may contact us for further assistance.

Lost or Missing Parcels

A parcel is considered lost only when the courier officially confirms the loss.

If tracking information shows no movement for an extended period, this does not automatically mean the parcel is lost.

Once a parcel is confirmed lost by the courier, the issue will be handled in accordance with our Resend Policy or other applicable policies.

Incorrect Tracking Information

Tracking numbers are generated and managed by couriers. In rare cases, tracking information may be incorrect, delayed, or temporarily unavailable.

We are not responsible for inaccuracies or system errors within courier tracking platforms. Customers are encouraged to rely on official courier updates where possible.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping information
  • Monitoring tracking updates after dispatch
  • Being available to receive deliveries or arrange collection
  • Contacting the courier promptly if delivery issues arise

Failure to fulfill these responsibilities may affect delivery outcomes.

Limitations

While we make reasonable efforts to assist customers with tracking-related inquiries, we do not control courier systems or delivery processes.

Tracking information is provided for convenience and informational purposes only and does not constitute a delivery guarantee.

Policy Updates

We reserve the right to update or modify this Order Tracking Policy at any time.

Any changes will become effective once posted on this page. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions about this Order Tracking Policy, please contact us:

By email: [email protected]

Shopping Cart