SHIPPING

Shipping Costs

Our shipping expense is $30.

Shipping Time

Orders are transported from our stockroom on weekdays (barring ACT open occasions). Express orders set some time recently 2 pm Tuesday to Friday will be dispatched from our stockroom on the same day. Express orders put after 2 pm will be transported on the following commerce day (barring ends of the week). Standard shipping orders will be handled after express orders and may involvement delays in shipping depending on the volume of express orders being handled.

Shipping and Overhauls

Once your arrange has been dispatched, we are going send you an e-mail notice. You’ll be able moreover log in to your account to check the status of your arrange, and we are going also include a following number in your shipping affirmation mail.

Conveyance when You’re Not Domestic

After you get following data, each courier’s following entrance ought to give an alternative to “leave in a secure place,” and you’ll too indicate where you need the bundle cleared out.

In case No Secure Put is Indicated

On the off chance that no one is accessible to sign for your bundle, the messenger will choose on the off chance that there’s a secure area to take off the bundle to dodge climate harm or robbery. In the event that there isn’t, the bundle will be taken to the closest Australia Post office. You’ll continuously check the status or area of your shipment utilizing the following number.

To guarantee conveyance of the bundle, we must get a signature on conveyance. In the event that the messenger cannot take off the divide in an self-evident secure put and there’s no one there to sign, it’ll be taken to your nearby Australia Post office, with a card cleared out indicating how you’ll collect the allocate. Ought to no card have been cleared out at your address, you can continuously track the parcels area online by means of the following subtle elements.

Return and Refund Policy

Thank you for shopping at bongsuppliesau.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to bongsuppliesau.com.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to bongsuppliesau.com, accessible from https://www.bongsuppliesau.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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